Artwork, payment, refunds & shipping
Artwork
By sending us artwork, you confirm you own it or have permission to use it on socks. We don't produce sports league, college, character or other licensed designs unless you show us a license from the owner. We may decline any design.
Proofs and changes
We send a free digital proof within 1 business day. Two revisions are included. Production starts only after you approve the proof in writing. Knit colors can differ slightly from screen colors.
Payment
For custom orders you pay after you approve your proof, by card or bank transfer (ACH) through a secure invoice. Ready-to-ship orders are invoiced when we confirm stock. Repeat business accounts can ask for net-30 terms. Prices include delivery but not sales tax: we add sales tax only where we are required to collect it. If you buy for resale or are tax-exempt, send us your certificate before you pay.
Refunds
Nothing is charged before you approve your proof, so you can walk away at no cost until then. After you approve and pay, custom socks are made for you and can't be returned. If your socks arrive damaged or different from the approved proof, tell us within 14 days with photos and we'll remake or refund the affected pairs. Ready-to-ship cases can be returned unopened within 30 days.
Shipping
Prices include delivery to one address in the lower 48 United States. Alaska, Hawaii, Canada and split shipments to several addresses are quoted separately. Delivery dates are estimates; we tell you right away if anything changes.
Resale
Ready-to-ship and wholesale socks may be used, given away or sold in your store and on your own website. They may not be resold on Amazon or other online marketplaces.
Who we are
AM CAPITAL USA LLC, Delaware, USA. Email hello@bulksockery.com. How we handle your information: privacy notice.